

FAQs
Got questions? We’ve got answers! Browse our most common topics to get quick help.
How do I wash my garments?
How do I wash my garments?
We advise that you cold wash inside out at 30 degrees with natural air drying.
How does sizing work?
How does sizing work?
Sizing can vary depending on the particular collection and style. That's why we include a detailed sizing chart on every product page to take out the guesswork. If you still have any questions, feel free to contact us.
What is the printing method of your jerseys?
What is the printing method of your jerseys?
Our custom baseball jerseys feature advanced heat technology printing, ensuring vibrant, long-lasting colors that won’t fade or peel over time.
What colors and designs are available?
What colors and designs are available?
We offer a wide range of colors and designs to suit your style. If you have a special request for a unique design, feel free to contact us-we’re happy to help bring your vision to life!
Let’s talk about money. What forms of payment do you accept?
Let’s talk about money. What forms of payment do you accept?
All major credit cards, PayPal, Apple Pay, Amazon Pay.
Do you offer discount codes?
Do you offer discount codes?
Yes, we offer discount codes!
How can I get a discount code?
How can I get a discount code?
Sign up below for our email list so that you don’t miss out on special offers! Also follow us on Instagram and Facebook for the latest news.
How do I use a discount code?
How do I use a discount code?
First, you need to have a valid discount code. Add items you’d like to order on your cart and click checkout. Under “Show Order Summary” section, enter the discount code. Hit Apply to deduct the amount from your order total.
Can I use more than one discount code per order?
Can I use more than one discount code per order?
Unfortunately, we only allow one discount code per order.
How do I check my order status?
How do I check my order status?
Please check the SMS or email you received during your order. There will be an "Order Status" link to check the status.
I have placed my order but have not received an order confirmation?
I have placed my order but have not received an order confirmation?
There may be just be a small delay on our server sending our your email which may take up to 5 minutes. Also, can you check your junk folder as this maybe where the email has gone? Have you checked your email address is correct?
If none of this helps - please email us and we can help you!
Will I be notified when my order is shipped?
Will I be notified when my order is shipped?
Yes, the same method you received order confirmation, you will get another heads up when the order is on the way.
I’m so excited! How quickly do you ship my order? How long will it take to receive it?
I’m so excited! How quickly do you ship my order? How long will it take to receive it?
Shipping times for your personalized baseball jerseys typically range from 7 to 8 days, depending on the customization complexity and your location.
What shipping company do you ship through?
What shipping company do you ship through?
Your orders are shipped via USPS.
Oh no! I have made a mistake on my order! Can you change it?
Oh no! I have made a mistake on my order! Can you change it?
You must contact us as quickly as you can. Please email us and we will see how we can help you. If your order is shipped, unfortunately we cannot make any changes.
I was out when you tried to deliver! What do I do now?
I was out when you tried to deliver! What do I do now?
Contact your local post office – they probably left a note to your mailbox.
What if I am not satisfied with my order? What is your return policy?
What if I am not satisfied with my order? What is your return policy?
If you receive an item that is significantly different from your approved design, contains a defect, or is the wrong product, we will offer a replacement or a refund based on your preference.
Notify us within 15 days of receiving your order.
Provide clear photos showing the issue, along with your order details.
If a reprint is not possible, we will issue a refund for the affected items. Refunds are processed within 1-2 business days after we receive your returned item(s).
If you need to cancel your order, please contact us immediately with your order number and reason for cancellation.
If the order has not yet entered production, we will retrieve it and issue a refund.
If production has already started, cancellations will incur a $10 restocking fee per item.
All refunds will be issued for the original purchase amount, minus any applicable shipping fees and discounts, except in cases where an incorrect item was sent. Once your return is processed, you’ll receive a confirmation email. Please allow 7-10 business days for the funds to reflect in your account, though processing times may vary depending on your bank or payment provider.
For any further assistance, feel free to reach out to our support team.
Please send your returns to:
Jersey Crafted
13217 Jamboree Rd #227
Tustin, CA 92782
Once we receive your return item, we will notify you via email along with your new tracking number for your replacement or your refund confirmation.
Didn’t find what you need?
Just send an email via form you see below with your order number in the message section. Or email us at support@jerseycrafted.com
Why Choose Jersey Crafted for Your Custom Baseball Jerseys?
At Jersey Crafted, we focus on high-quality materials, high quality customization.You can add your name, number, logo or image to make your jersey one-of-a-kind.